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Troubleshooting Help

It is expected that the operating system is in order and properly updated.

The Program Does Not Run

The default program for opening files with the extension "HTA" must be "Microsoft (R) HTML Application host", which was set up during the installation of the system and must not be altered, or otherwise you cannot run the program. (See the Default Programs Control Panel.)
If an error message appears during the start of the program, then starting will be undoubtedly interrupted (blocked). In this case, a storage file is certainly damaged and will have to delete, as described below. Or, there are loading the old temporary Internet files that need to be deleted, see Control Panel – Internet Options – Browsing history – Delete temporary Internet files and website files.

Defects during Runtime

If something does not work properly anywhere – it happens in the interruption of data transfer or if you make changes in the system settings when the program is running – open in that place the local menu and choose "Refresh" or "Update". There is, however, more immediate and thorough using the F5 key, but the main program window, or some of its pane, must be active in same time.
If it does not help to recovery program, the storage file can be damaged, and will need to delete, as described below. Or, there are loading the old temporary Internet files that need to be deleted, as described above.

Error Messages during the Recovery Process of the Program

It happens – at random and sporadic, it is not a common phenomenon – that during the recovery process of the program there can be detected any error messages, although such reports have been eliminated to the minimum. In such an exceptional case, however, you can ignore this error message and cancel it with a calm heart. It has absolutely no effect to the function of this program. But for peace of mind you can ever repeat the recovery process.

Problems with the Foreign Computer

If you run the program in the Internet Centre or similar public facility, do not be surprised if something does not work in the program. In these facilities, where the computer is accessed by anyone who has paid for it, there is a frequent phenomenon, that some of functions of the system are damaged in a computer. In this case, the problems will not solved by ways here described, but it will be necessary to choose another computer.

Deleting the Storage File

Exit the program, delete the "bs2.ini" file, which is in a folder with the file that starts the Internet program, and reopen the program in its default status.

Troubleshooting Process

If the first point does not help, move to the next one, and so on:
1. Delete temporary Internet files as described above.
2. Reset the program by pressing F5.
3. Restore the default status of the program from the "Settings" dialog.
4. Delete the storage file as described above.
5. If working with a foreign computer, try another one.
6. Re-download the startup file "bs-net-start-en.hta" from page START.
If, despite all these efforts to the remedy, the problems with the program persist, or in the case of manifest error in the program – please write me. One man is incapable of keeping his eye out for everything, but more eyes see more.